This book focuses on critical success factors for professional service firms, offering a compendium of core management principles. Covers the management of service quality, knowledge and marketing as well as the management of people, organization and strategy.

• Publisher ‏ : ‎ Springer; 2011th edition (11 Oct. 2014)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 225 pages
• ISBN-10 ‏ : ‎ 3642423582
• ISBN-13 ‏ : ‎ 978-3642423581