Analyse and address organisational challenges using real world examples 

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. 

Pearson, the world’s learning company. 

• Publisher ‏ : ‎ Pearson; 5th edition (2 Nov. 2020)
• Language ‏ : ‎ English
• Paperback ‏ : ‎ 512 pages
• ISBN-10 ‏ : ‎ 1292064463
• ISBN-13 ‏ : ‎ 978-1292064468